Pay Fees

• Library materials that are lost, stolen, or damaged on an individual account will be charged replacement costs. 
• Customers that order library materials be mailed to them will be charged a postage fee. 

• Accounts are blocked from checkout and other library privileges when they carry a $10 or greater balance in fees. Library cardholders can still access the public computers even if their account has a balance over $10.

• Save time and gas—Return your books, DVDs, music CDs and other library materials to the library’s book drops located throughout Shawnee County.
• Materials returned to the library’s book drops are back-dated to the last date that book drop was emptied. Most book drops are emptied every day.

• If you notice an item still listed on your account that you believe you have returned, please search again at home for the item to return. If you are sure you returned it, report the item to Library Staff at the Customer Service Desk, Bookmobile or call 785-580-4424.
• If you lose an item and pay the replacement cost, but later find the item and wish to return it within six months from the original due date, you will be refunded the replacement cost.

• A monthly payment plan option is available to help get your account back in good standing.
• While making payments on your account you will be able to check out 2 items at a time. Your library card will still allow you access to the internet and computers.
• Payment plans can be set up at the customer service desk.

• Customers with a credit on their library account may request a refund at the Customer Service Desk.
• Customers requesting a refund over $10 will be mailed a refund check.

• Pay fees in person at any Check-Out Kiosk inside the library. Kiosks accept cash, debit and credit card (Visa, Mastercard, Discover and American Express), as well as payments from your library account balance. Visit the Customer Service Desk to pay fees with a personal check. 
• Pay fees by mailing a check to the library, Attn: Circulation. Print the Payment Voucher for mailing a check (PDF) to include with your payment, or include the account information in a brief note with your check. Please specify if the payment should be applied to existing fees or added to your library account for future fees.
• Pay fees over the telephone with your credit card by calling (785) 580-4424.
• Pay fees online or add money to your library account using your credit card.

For more information about fees or your library account, ask Library Staff at the Customer Service Desk or Bookmobile, call (785) 580-4424 or use the online Ask a Librarian service.