Public Services Specialist (Interlibrary Loan)

This is your opportunity to work in a fun and engaging information-based setting where you get to spark customer’s curiosity and connect them to our community through literacy and learning. We are looking for a self-motivated, quick thinking, assertive, technologically savvy individual who has excellent customer service skills and can interact positively with a diverse customer population. We are looking for an individual who has:

  • a commitment to excellent customer service and experience working with a diverse community,
  • the ability to effectively communicate with others,
  • a sincere interest in current information and communication technologies likely social networking websites and making connections with customers online, and
  • the desire to promote the services and collections of our library to the community.

The Topeka & Shawnee County Public Library is committed to doing what matters most to our community, connecting our citizens with the information they want and need to live their best life.

JOB DUTIES: Locates resources to match customer interests and informational needs. Performs tasks related to the management of patron records such as placing titles on hold or renewing items checked out on customer accounts. Professionally addresses library account inquiries such as account registration, updating personal information, collecting payment for or resolving charges, and addressing long overdue titles or problems. Provides computer and gadget instruction while working the service floor and by appointment. Helps customers access the library’s digital collections. Instructs customers on how to locate, reserve, and check out digital titles on a variety of devices. Identifies the right materials for customers using library databases. Helps customers update personal information or reset passwords to interlibrary loan accounts. Places requests to other libraries for materials to borrow for TSCPL customers. Receives materials shipped by other libraries via mail or other courier services. Processes loan requests for materials submitted by other libraries. Retrieves requested materials from library shelves. Prepares materials for shipment via mail or other courier services. Executes all Notary transactions within legal requirements set out by Kansas law.

REQUIREMENTS/PREFERRED QUALIFICATIONS: High School diploma and a combination of customer service and/or post-secondary education to total three years is required. Notary Public in the State of Kansas or the ability to obtain a Notary Public in Kansas within the first month of hire is required. Requires manual dexterity, standing, bending, frequent exertion of up to 10 pounds or force and occasional exertion of up to 25 pounds of force, reaching and stationary work at a computer. Multi-lingual fluency is preferred.

SCHEDULE: Full time. Monday through Thursday 8:30am – 5:30pm, Friday 12:15pm – 9:15pm and one weekend every four weeks. Schedule may vary as needed.

PAY & BENEFITS: Starting pay $17.80 per hour. Excellent benefits including health & dental insurance with pre-tax premiums, and a retirement plan (KPERS). Group life insurance, disability coverage and accidental death benefits are also provided. Other optional benefits available at employee’s expense include vision, life and cancer insurance and a deferred compensation plan.

HOW TO APPLY: A completed and signed job application is required for consideration for each position. Application forms are available online at, or in the Library at the Customer Service Desk or in Human Resources. Applications will be reviewed as they are received. The positions will remain posted until filled.

Application materials may be emailed, handed in, mailed, or faxed.

Application materials may be emailed to Please put the title of the position for which you are applying in the subject line.

Application materials may also be handed in at the Human Resources Office on the second floor of the library. Human Resource office hours are M-F 9:00 a.m.-4:30 p.m. If the HR office is not open, applications may be dropped off at the Customer Service Desk.

Mail completed and signed job application materials to:
Human Resources
Topeka & Shawnee County Public Library
1515 SW 10th Avenue
Topeka, KS 66604

Application materials may be faxed to 785-580-4496.

For more information, please contact Human Resources at: 785-580-4492 or send e-mail to:


Jesse Maddox is the Human Resources Director. He leads the staff responsible for recruitment and retention of a diverse workforce of employees and volunteers, employee compensation and benefits plans, organizational culture, employee engagement, employee relation, and legal compliance. Jesse likes to spend time with his family and attend sporting events.