Come be a part of the library Circulation team by providing friendly customer service and ensuring Library materials are efficiently managed so customers can promptly access the information they seek.
DUTIES: Provides services at Library locations throughout Topeka & Shawnee County including, but not limited to, the main library and Bookmobile stops. Offers customer service in person, by telephone, email and chat services. Communicates with customers and manages appointments using Curbside Pickup Manager software. Checks out curbside holds to customers and delivers materials to their parked car. Addresses customer account inquiries, such as updating personal information, collecting payment for or resolving customer account charges, setting up payment plans, and addressing long overdue titles or problem items. Assists with library card registration and lost library card replacement, provides general library information, and directs patrons to appropriate service areas or library staff for their informational needs. Circulates library materials and maintains electronic records such as check out and check in of items. Feeds returned library materials through the automated material handling (AMH) machine for check in and sorting. Collects sorted checked in materials from the AMH bins to build carts to shelve. Navigates AMH computer software to setup check in backdates or pause the delivery system. Pulls patron requests from lists and sorts them via the AMH machine. Processes sorted requested titles for customer pick up.
SCHEDULE: This position is on a six week rotating schedule that includes nights and weekends.
QUALIFICATIONS: Requires a High School diploma or equivalent. Requires a valid Kansas drivers’ license with an insurable driving record. Applicant must have excellent customer service skills, the ability to handle customer inquiries successfully while completing other assigned tasks, the ability to accept changes to scheduled assignments when coverage is needed, ability to work independently or collaborate effectively with a team, organizational skills, the ability to perform detailed work accurately as well as retain and apply multi-step procedures repetitively, ability to communicate clearly both orally and in writing in a professional manner with customers, community partners, coworkers and supervisors, and the ability to maintain regular reliable attendance. Previous experience in customer service is preferred. This medium work position requires bending, lifting/carrying up to 50 pounds, ability to exert 20-50 pounds of force when pushing/pulling materials, stand for long periods of time, reaching, the ability to climb stairs, talking on the telephone, stationary work at a computer terminal, and the ability to work to the assigned schedule.
A pre-and/or post-employment drug screen, a criminal history record check, and physical capacity testing are required as a condition of employment.
COMPENSATION: Pay range begins at $13.08 per hour. Excellent benefits including health & dental insurance with pre-tax premiums, and a retirement plan (KPERS). Group life, disability coverage and accidental death benefits are also provided. Other optional benefits available at employee’s expense include vision, life and cancer insurance and a deferred compensation plan.