Public Services Specialist (Part-time) – Readers

POSITION ANNOUNCEMENT

Public Services Specialist (Part-time) – Readers

Here is your opportunity to work in a fun and engaging setting where you get to spark customer’s curiosity and contribute to an engaged community of readers. We are looking for a self-motivated, quick thinking, assertive, technologically savvy individual who has excellent customer service skills and can interact positively with customers. In addition to helping customers find the information they need, you would have the opportunity to create learning experiences that introduce customers to new experiences and ideas or help them grow/develop their current interests/hobbies. We are looking for an individual who has:

  • a commitment to excellent customer service and experience working with a diverse community
  • the ability to effectively communicate with others
  • the desire to promote the services and collections of our library to the community

The Topeka and Shawnee County Public Library is a library committed to doing what matters most to our community, connecting our citizens with the information they want and need to live their best life.

Duties: The Specialist provides direct service support to customers for their information, reading and technology questions needs in person, over the phone and online. The Specialist will have opportunities to work independently as well as in a team planning and implementing environment.

Schedule: This is a part-time position that may work days, nights and some weekends.

Position Requirements/Preferences

Required:

  • Bachelor’s degree from an accredited college or university plus two years of applicable customer service experience or equivalent combination of education and experience as determined relevant by the Library.

Preferred:

  • Excellent customer service skills, experience with teamwork, excellent information search skills and strong public service orientation and fluency in a foreign language.

PAY & BENEFITS: Hourly rate begins at $17.80. Excellent benefits including health & dental insurance with pre-tax premiums, and a retirement plan (KPERS). Group life, disability coverage and accidental death benefits are also provided. Other optional benefits available at employee’s expense include vision, life and cancer insurance and a deferred compensation plan.

HOW TO APPLY: A completed and signed TSCPL job application is required for consideration for each position. Application forms are available online at www.tscpl.org, or in the Library at the Customer Service Desk or in Human Resources. Applications must be submitted by May 20, 2019.

Application materials may be mailed, handed in, faxed, or emailed.

Mail completed and signed job application materials to:
Human Resources
Topeka & Shawnee County Public Library
1515 SW 10th Avenue
Topeka, KS 66604

Application materials may also be handed in at the Human Resources Office on the second floor of the library. Human Resource office hours are M-F 9:00 a.m.-4:30 p.m. If the HR office is not open, applications may be dropped off at the Customer Service Desk.

Application materials may be faxed to 785-580-4666.

Application materials may be emailed to employ@tscpl.org. Please put the title of the position for which you are applying in the subject line.

For more information, please contact Human Resources at: 785-580-4491 or send e-mail to: employ@tscpl.org

EOE

Jesse Maddox

Jesse Maddox is the Human Resources Director. He leads the staff responsible for recruitment and retention of a diverse workforce of employees and volunteers, employee compensation and benefits plans, organizational culture, employee engagement, employee relation, and legal compliance. Jesse likes to spend time with his family and attend sporting events.