The words requests and holds and reserves are interchangeable. When you place a request, your name is put on a list of people waiting for an item in the Library’s collection. When the item becomes available for you, we notify you by telephone or email to pick up the item, notify you and place the item on a bookmobile for you, or mail the item to you.
Generally, you may place a request on any item that checks out. Reference materials, newspapers, and some magazines do not check out. You can have a maximum of 25 items on hold.
If you want an item with a checked in status as soon as possible, do not place a request. Call the Library or ask at a service desk during open hours and ask Library Staff to locate the item. We will then place the item in the Holds Pickup Room or on a Bookmobile for you to pickup.
There are several ways to request materials:
- In person at the Library or on a Bookmobile. Library Staff will assist you. Please bring your library card.
- By telephone. Call 580-4400. Library Staff will assist you. Have your library card ready.
- Through Ask a Librarian chat. Have your library card ready.
- Do it yourself online. Access the online catalog in the Library or over the Internet. Use your library barcode and password to login to My Account.
How to Place a Hold using the Catalog
- Locate the item you want by searching the Library Catalog.
- If the item is not currently available, click Place Request.
- Use your library barcode and password to login.
- Your barcode number is on the back of your library card. Your PIN is a 4 digit number.
- Select a pickup library. You may choose to hold it at the main Library, have it sent to one of our Bookmobiles, sent through our Red Carpet services, pick it up at a Smartlockers or have it mailed to you for $1.99.
- You will be notified using the email address provided in your library account. If you don’t have an email address listed, the library will notify you by telephone. To update your account information call 580-4424 or make the changes in the form under “My Record” and click the “Submit Changes Request” button.
Reviewing or Cancelling Requests
To check the status of your requested items or to cancel a request, go to My Account in the Library catalog.
Click on the Requests option. If you want to cancel a request, click in the checkbox to the left of the item you wish to cancel. Click on Cancel Selected.
If you are going out of town for an extended period, you can suspend your holds until after you return. Click in the checkbox to the left of the items you wish to suspend and click on “Suspend/Reactivate Selected.” On the next screen set the date and click Submit. You will continue to move up the waiting list, but the library will not fill your request until after the date you specify.
Hold Expire Dates
Normally, requests remain active for five months. If you notice your hold is near expiration, call 785-580-4424 and library staff will extend the date. If your hold already expired, call 580-4424 to be added back into the queue.
Update Your Account
Please update your personal information. Call 785-580-4424 to change name, address, email or telephone information, or make the changes in the form under “My Record” and click the “Submit Changes Request” button.