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Outdoor Spaces

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With the warmer weather outside many people find themselves spending more time outdoors, whether you live in the city, suburbs or country, in a house or apartment building adding just a few extra touches to your deck, patio, porch, or a rooftop area can easily create a perfect outdoor space for a private place to […]

Service vs Hospitality

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I love to read books about cooking, cooking schools and restaurants.  Comparing the training and best practices for service in libraries and restaurants can be enlightening. Recently, I read, “Beaten, seared and sauced: on becoming a chef at the Culinary Institute of America” by Jonathan Dixon.  He says, “Service is a transaction, hospitality is an […]

Making a bad experience better

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My library is installing a new library computer system (ILS) next year.  Today was our first meeting with our installation manager and the in-house team.  This is exciting and will be both fun and nerve-wracking!  A topic of conversation was how many days we would be down as we transitioned from one system to another.  […]

Is your library welcoming?

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Do you visually welcome the public at your library?  As I visit libraries (Yes! I’m one of those library geeks who visit on their vacations!) each one has it’s own feeling.  Some are warm and welcoming and others seem cluttered and confusing or cold and impersonal. Our building was designed by Michael Graves.  If you […]