I love to read books about cooking, cooking schools and restaurants. Comparing the training and best practices for service in libraries and restaurants can be enlightening. Recently, I read, “Beaten, seared and sauced: on becoming a chef at the Culinary Institute of America” by Jonathan Dixon. He says, “Service is a transaction, hospitality is an [...]
Service vs Hospitality
Posted by Rob Banks on September 16, 2011

