Public Service Specialist, Bookmobile

Are you committed to taking the library’s resources to the customer?  Do you have a sense of adventure?  Can you hold the attention of a classroom full of curious children? The Topeka and Shawnee County Public Library is a library committed to doing what matters most to our customers, our community.  If the idea of […]

Service vs Hospitality

I love to read books about cooking, cooking schools and restaurants.  Comparing the training and best practices for service in libraries and restaurants can be enlightening. Recently, I read, “Beaten, seared and sauced: on becoming a chef at the Culinary Institute of America” by Jonathan Dixon.  He says, “Service is a transaction, hospitality is an […]