Customer Experience Manager

Every week more than twenty thousand customers walk into the Topeka & Shawnee County Public Library, and not just for our books. Over 7,000 meetings and programs take place each year in our meeting spaces. Library staff provide programs and services in schools, childcare facilities, community recreation centers, on library vehicles, at senior living facilities, […]

Experience Books, Authors and Readers!

Books, Authors and thousands of readers!  All of the elements necessary for an excellent experience for a Librarian. I attended the 2011 Texas Book Festival. The Festival provided two full days of books and authors.  My daughter and I had a plan and between the two of us, we either heard or talked at book […]

Is your library welcoming?

Do you visually welcome the public at your library?  As I visit libraries (Yes! I’m one of those library geeks who visit on their vacations!) each one has it’s own feeling.  Some are warm and welcoming and others seem cluttered and confusing or cold and impersonal. Our building was designed by Michael Graves.  If you […]