Experience Books, Authors and Readers!

Books, Authors and thousands of readers!  All of the elements necessary for an excellent experience for a Librarian. I attended the 2011 Texas Book Festival. The Festival provided two full days of books and authors.  My daughter and I had a plan and between the two of us, we either heard or talked at book […]

We can solve anything!

I thought the concept in this article was fantastic!  The medical research community had struggled with HIV/AIDS for decades.  Progress was made but was slowed by the physical complexity of the virus.  Someone had the unique idea to partner with game developers to work on it.  By combining talent from around the world, using tools […]

Service vs Hospitality

I love to read books about cooking, cooking schools and restaurants.  Comparing the training and best practices for service in libraries and restaurants can be enlightening. Recently, I read, “Beaten, seared and sauced: on becoming a chef at the Culinary Institute of America” by Jonathan Dixon.  He says, “Service is a transaction, hospitality is an […]

Making a bad experience better

My library is installing a new library computer system (ILS) next year.  Today was our first meeting with our installation manager and the in-house team.  This is exciting and will be both fun and nerve-wracking!  A topic of conversation was how many days we would be down as we transitioned from one system to another.  […]

Is your library welcoming?

Do you visually welcome the public at your library?  As I visit libraries (Yes! I’m one of those library geeks who visit on their vacations!) each one has it’s own feeling.  Some are warm and welcoming and others seem cluttered and confusing or cold and impersonal. Our building was designed by Michael Graves.  If you […]

You are what you experience.

“You are what you experience!” I was so excited.  What a great phrase! I fashioned it after the phrase, “you are what you eat.”  It gets at my thinking about what libraries should be about – The experiences of the members and the staff combine to make us what we are. I just knew Barlett’s […]